The words and gestures you use have the power to either lift people up or bring them down. Choose wisely, especially in your daily interactions with your family. Yesterday I went to get my watch battery replaced at the local shopping centre’s Mr Repairman Service and received a surprise. The man who served me did a great job. He had 18 years’ experience. You could tell he really knew his job. ...

Research shows that there are some basic habits that combine to make a winning formula for families with successful, well-adjusted children who will flourish in life. “Life is really simple, but we insist on making it complicated,” are the wise words of Confucius. Albert Einstein said it this way: “Everything should be made as simple as possible but not simpler.” And one final word of wisdom from Steve Jobs is, “Simple ...